Beware of online shopping pitfalls! My recent experience highlighted how quickly a seemingly good deal can turn frustrating. While the price was excellent and the glasses worked great initially, a persistent issue arose, leading me to leave a review mentioning, "They do get a little filmed upo sometimes though, otherwise I'd give it a five." This problem was annoying enough that I felt compelled to contact customer service for a solution.
Customer: Hi, I got glasses from you recently, and they keep getting blurry very easily. CS Rep: I'm sorry to hear that. Could you please describe the issue in more detail? Customer: Yes, it's like I put in my review, "They do get a little filmed upo sometimes though". It happens way too often. CS Rep: Thank you for clarifying. That sounds frustrating. We can help you troubleshoot. Customer: Okay, what can be done about it? It makes seeing difficult. CS Rep: We can provide some cleaning tips or look into potential causes. Let's start with ensuring you're using the correct cleaning methods.
The reason I left this review on the website is to hopefully alert others to potential issues like this and encourage contacting support if it happens.
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And wow, what a difference! It was truly an enjoyable purchase, just like one review echoed my feelings: "It is a very nice website! Various beautiful kinds of frames, affordable prices, quick delivery, and nice service! I changed my lens during the process of my first order, and the service is very nice and kind. They did not charge extra money but gave me a partial refund. It is really an enjoyable purchase." 💖
My new [Trimmed Square Sunglasses] are fantastic, exactly as described and the whole process was smooth! Highly recommend Mozaer.com for quality and amazing service! 👍😃
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